NEW KAOLIMBA® ONLINE STORE：ENGLISH

The contents described on this website include points requiring caution. 
Please be certain to read these points.

The prices shown are single unit costs. Note that when purchasing products, other costs, such as for shipment, will be incurred. 

In the order confirmation screen, the amount shown will be the total cost of the products with the shipping cost added.Please send your order after confirming this cost.

Please note that cancellation after product order confirmation will in principle not be possible, 
with the exception of the product return and cancelling situations mentioned below.

1.Complete the necessary items on the Purchase Order Form and send it to us.

2.You will receive a mail from us confirming the contents of your order and the amount to be paid.

3.Confirm the content of the order confirmation mail that has been sent to you. 
   If there is no problem, we will begin the process of shipping the goods to you.

If there is a problem with the order content, or if you wish to cancel your order, you should send a mail to inform us of the situation within 12 hours of receiving our order confirmation mail.

(If we do not receive any contact from you we will assume that the order has been confirmed 
and will begin arrangements for shipment.)

4.The products will be delivered.

(If you wish to have the products delivered to an address other than your home address, 
please ensure that you have filled in the appropriate box provided on the Purchase Order Form.

Products will be sent as small packages by air mail. 
The number of days required for delivery will be around 1 week.

Please note that all shipments outside Japan may be subject to import duties and taxes, 
which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.We are not able to accept questions regarding duties and taxes; please contact your local tax authority.

The product cost is the basic unit cost that does not include consumption tax. 
Consumption taxes will be incurred in the country that the goods are sent to. 
Local consumption taxes and customs clearance charges should be paid in the local currency.
 

The shipping cost will differ according to the total number of products purchased.

Please note that with the exception of the product return and cancelling situations mentioned below, it will not be possible to cancel orders after they have been placed.

If there is a mistake in the order content, or if you wish to cancel your order, you should send us a mail to inform us of the situation within 12 hours of receiving our order confirmation. 
(If we do not receive any contact from you we will assume that the order has been confirmed and will begin arrangements for shipment.)

If you wish to return the products after they have been delivered to you, 
please contact us by e-mail within 7 days of receiving the goods. Note that product
 return will not be possible after more than 7 days have passed. Further, 
please take care of the following situations, where product return will not be possible 
even if you contact us within the 7-day period:

Please note that after the products have been sent out and received by the customer, 
the delivery cost for returning or exchanging products at the request of 
the customer will be borne by the customer.

If the delivered products are found to have been damaged, 
scratched, or to be initially defective due to an accident occurring during shipping, 
the products will be replaced and the delivery cost will be borne by this company.